Frequently Asked Questions (FAQ)

Is checkout secure?

Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. All transactions are secure and safe.

Do you offer free shipping?

Yes! We offer free shipping on all orders, no matter where you are located.

How long does shipping take?

Shipping times may vary depending on your location. Most orders arrive within 7–15 business days. You will receive tracking information once your order has shipped.

How can I track my order?

After placing an order, you will receive a confirmation email with a tracking number. You can also track your order directly on our website through the Track Order page.

What if my item arrives damaged or unusable?

If your item arrives damaged, defective, or unusable, please contact us. We will send you a replacement at no additional cost to ensure you are satisfied.

Do you offer refunds?

Because of the nature of our products and shipping process, we typically do not offer refunds. However, customer satisfaction is very important to us, and we are always happy to help resolve any issues fairly.

Can I cancel my order?

Orders can only be canceled within a short time after purchase. If you need to make changes or cancel an order, please contact us as soon as possible.

How can I contact you?

You can reach us anytime through our Contact Us page. We aim to respond within 24–48 hours.

Why shop with Flexora?

We focus on offering high-quality, affordable products that make everyday life easier — backed by reliable customer support and free shipping on every order.